Returns & FAQ

  • What is your return policy? We accept unworn products purchased exclusively from www.GetYourFlops.com within 45 days from your date of purchase. . I want to return an item. How can I do this? Processing a return is easy! You may have the option of creating a return to a GetYourFlops® store credit or receiving a refund to your original payment method. Just follow these simple steps:
    Step 1: Submit Return Request Online
    • Log in to your GetYourFlops® account. If you originally checked out as a guest, you will need to  create an account on GetYourFlops.com. When creating your account, please be sure to use the same e-mail address that you used when making your original purchase.
    • From your Account page, expand the Orders section and select the order containing the item(s) which you wish to return.
    • In the Order view, select the item(s) to be returned by clicking the "Return item" button. Please note that items marked as "Shipped" or orders placed within the last 45 days are eligible for return, excluding GetYourFlops Roasting Co. coffee, Gift Cards or "Final Sale" items.
    • Once you select the item(s) to be returned, please select the quantity to be returned along with the reason for which you are returning the item(s).
    • Follow the easy step-by-step guide by selecting your refund method and return-shipping method.
      • If you are shipping your return from within the continental United States and:
        • You are returning to a GetYourFlops® store credit, then we will provide you with a free UPS return shipping label.
        • You are returning for a refund to your original payment method, then you have the option of purchasing a $6 UPS return shipping label from GetYourFlops® or shipping the return back with the carrier of your choice.
      • If you are shipping to us from outside the continental United States (i.e. Hawaii, Alaska, Australia, etc.), you must return the product(s) back to us with the carrier of your choice as we cannot provide a prepaid shipping label to you.
      • Please note that we do not refund any original shipping costs you may have incurred.
    • Once your return request is completed, an e-mail will be sent to the address on the original order containing the return form and, if applicable, the return shipping label.
  • Step 2: Package Item(s)
    Be sure to include the return form in your box, along with your unworn item(s) in their original packaging.
    You can use your original GetYourFlops® shipment box or any unmarked cardboard box — just make sure there are no existing shipping labels or stickers on the box!
    Step 3: Ship Back to GetYourFlops®
    • Mail your return back to GetYourFlops®.
      Returns GetYourFlops C/O PT Door 74
      11905 St Stevens Drive
      Ventura, CA 90210
      United States
      T:1-800-975-8231 
  • How long does it take for me to a get a refund? Once we receive your return, please allow up to 7 business days for us to process your request. When your return has been processed, you will receive an e-mail with either your GetYourFlops® store credit information or a notification that your refund was processed back to your original method of payment. Depending on your bank, a refund back to your original method of payment may take approximately 5-7 business days to post to your account. Please note that we do not refund any original shipping costs you may have incurred.
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